Class cancellation, reschedule and return policyPOOL PROGRAM Cancellations: 48 Hours: You may request to cancel the pool session fees associated with your chosen course for a full refund, up to 48 hours before the date and time that your selected program begins. Less than 48 Hours: Cancellations less than 48 hours before your selected program begins will result in the forfeiture of $50 per person subtracted from the pool session fees incurred during initial checkout. Equipment, ocean dives and eLearning can all be returned/refunded in accordance with policy.Rescheduling: 48 Hours: You may request to reschedule your chosen program up to 48 hours before the date and time of the scheduled program. Less than 48 Hours: There is a $50 fee associated with rescheduling less than 48 hours before the date and time of the scheduled program.No-Shows: Not showing up, attempting to cancel or reschedule after the selected program has begun will result in the forfeiture of $150 per person subtracted from the pool session fees incurred during initial checkout. This refund will be generated automatically the day of the missed class. No-shows can reschedule by purchasing the class again through the website. They will need to complete registration again for an upcoming and available pool program of their choice. We cannot reschedule a no-show over the phone or email. Equipment, ocean dives and eLearning can all be returned/refunded in accordance with their respective policies.eLearning Returns: PADI eLearning fees are non-refundable once a user registers on the PADI eLearning website using the purchased access pass. A full refund will provided as long as the diver has not registered the provided eLearning program. To cancel your program simply email or contact the store by phone (leave a message). Please let us know if you are planning to cancel your program.Equipment Returns: Scuba Fusion provides a 30 day refund on all equipment sold in the store as long as the returned item has not been used in salt water, has not been used by a student in a pool program, has no scratches or visible wear. Students who have purchased equipment for use during their class can exchange it during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool or ocean.OCEAN PROGRAM Ocean Dives Returns / Rescheduling: Ocean dives fees can be refunded entirely or a diver can reschedule with no fees assessed as long as the diver made contact with the store 12 hours prior to the class beginning. Otherwise 50% of the ocean dives training fees will be refunded. Divers who wish to reschedule will have to do so online.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:
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Retail items purchased from the store return/exchange policyRETAIL ITEMS: Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Gift cards
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery