Refund and Returns Policy - Diving Lessons and Scuba Certification

Classes

Class cancellation, reschedule and return policy

POOL PROGRAM
Cancellations: 48 Hours: You may request to cancel the pool session fees associated with your chosen course for a full refund, up to 48 hours before the date and time that your selected program begins. Less than 48 Hours: Cancellations less than 48 hours before your selected program begins will result in the forfeiture of $50 per person subtracted from the pool session fees incurred during initial checkout. Equipment, ocean dives and eLearning can all be returned/refunded in accordance with policy.

Rescheduling:
48 Hours: You may request to reschedule your chosen program up to 48 hours before the date and time of the scheduled program. Less than 48 Hours: There is a $50 fee associated with rescheduling less than 48 hours before the date and time of the scheduled program.

No-Shows: Not showing up, attempting to cancel or reschedule after the selected program has begun will result in the forfeiture of $150 per person subtracted from the pool session fees incurred during initial checkout. This refund will be generated automatically the day of the missed class. No-shows can reschedule by purchasing the class again through the website. They will need to complete registration again for an upcoming and available pool program of their choice. We cannot reschedule a no-show over the phone or email. Equipment, ocean dives and eLearning can all be returned/refunded in accordance with their respective policies.

eLearning Returns: PADI eLearning fees are non-refundable once a user registers on the PADI eLearning website using the purchased access pass. A full refund will provided as long as the diver has not registered the provided eLearning program. To cancel your program simply email or contact the store by phone (leave a message). Please let us know if you are planning to cancel your program.

Equipment Returns: Scuba Fusion provides a 30 day refund on all equipment sold in the store as long as the returned item has not been used in salt water, has not been used by a student in a pool program, has no scratches or visible wear. Students who have purchased equipment for use during their class can exchange it during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool or ocean.

OCEAN PROGRAM
Ocean Dives Returns / Rescheduling:
Ocean dives fees can be refunded entirely or a diver can reschedule with no fees assessed as long as the diver made contact with the store 12 hours prior to the class beginning. Otherwise 50% of the ocean dives training fees will be refunded. Divers who wish to reschedule will have to do so online.

Retail Items

Retail items purchased from the store return/exchange policy

RETAIL ITEMS: Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Student Exchanges: Students in the process of a diving class or program can exchange items purchased at the store. The student exchange system is intended to have students ready with proper fitting equipment before their ocean divers.

Retail exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?