© Scuba Fusion Dive Center.
Policies, Terms and Conditions
RETURNS, REFUNDS AND EXCHANGES POLICY
Scuba Fusion provides a 30 day refund on all equipment sold in the store as long as the returned item has not been used in salt water, has no scratches or visible wear. an exception to this is students who have purchased equipment for use during their class. This equipment can be exchanged during the class and pool portion of the course only. It cannot be returned for a full refund after it has been used in the pool. Monthly specials and or Mechanic’s specials are non-returnable. These are pre-owned items sold as specials and are clearly marked as non-returnable.
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email to request a refund and we will assign you a RA#.
2. Mail your returned item to:
Returns Department RA#
1210 South El Camino Real
San Mateo, Ca 94402
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened or registered. These include the eLearner program, music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Once the eLearning program has been started by the student it cannot be returned. If the access code has been used then the program cannot be returned. It is now yours. The login sections states this very clearly during the first steps of registration. It is yours for life at the point of registration. Scuba Classes are generally divided into three parts; Class Academics, Pool Practice, and Ocean Dives. The PADI online elearner program allows you to complete the Class Academics portion. Additional fees apply. Elearner students will still need to participate in the Pool Practice and the Ocean dives. The benefit of elearning is that you can complete the academics at your own pace.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
There are no class tuition fee refunds or returns once class has begun. Scuba Fusion provides a 100% class academic, Pool Session and ocean dive return as long as the student cancels the class before 5 days of the class start date. Class academic materials must be returned before a refund can be issued. In order to return the student kit it needs to have not been written in. Any other equipment borrowed such as tanks and regulators must also be returned before a refund can be given. Shipping fees incurred by Scuba Fusion are non refundable. Any other equipment purchased falls under the “Retail Returns” policy.
GUIDED BEACH DIVE RETURNS
Non-refundable for cancellations within 48 hours of dive. Any other equipment purchased falls under the “Retail Returns” policy.
COZUMEL TRIP CANCELLATION
If cancellation occurs 60 days or more prior to trip start date, a full refund will be given.
If cancellation occurs within 30-60 days prior to trip start date, a 50% refund will be given.
If cancellation occurs within 30 days prior to trip start date, a 0% refund will be given.
There are no refunds for any unused portions of the package, missed dives, meal losses, or gear rentals. All dives and add-on dives are scheduled are not transferable. Please allow 30-45 days for refunds to processed.
Scuba Fusion and its instructors are not responsible for any expenses incurred by any customer or guest in the event ocean dives are cancelled due to severe weather conditions. These expenses may include such things as gasoline to and from store, Monterey and pool, hotel reservations/cancellations, food and parking. Students involved in a class cancellation will receive priority rescheduling for the next available class with no makeup fees.
Transporting wet diving equipment can cause damage to stereo equipment, paper documents and anything that may have an adverse reaction to fresh or salt water. Scuba Fusion and its Instructors are not liable for any damage or losses incurred due to equipment transportation and storage during or after the diving course.
Scuba Fusion Dive Center, its staff, assistants, Instructors and affiliate instructors are not liable for any diving equipment rented or personally owned that has become damaged, lost or stolen while participating in any courses offered by the Scuba Fusion Dive Center, its staff, assistants, Instructors and affiliate instructors.
Scuba Fusion Dive Center, its staff, assistants, Instructors and affiliate instructors are not liable for any personal items damaged, lost or stolen while participating in any courses offered by the Scuba Fusion Dive Center, its staff, assistants, Instructors and affiliate instructors.
We appreciate it when a guest offers to assist or provide moral support to a student during the Open Water Course. However, guest divers are not welcome to participate or assist in any part of the PADI Open Water Diver Course. It is not recommended for certified divers to dive with students during training dives for myriad reasons. One reason is that guests are not licensed or insured to teach the PADI Open Water Course. By assisting they place themselves and the instructor in an unfavorable litigious position. The Scuba Fusion Dive Center AND its instructors reserve the right to refuse service to anyone.
ABSENCES AND MAKEUP FEES
A schedule is agreed upon between student and school before classes begin. Scuba Fusion and its instructors are obligated to meeting said schedule. However, if a student is absent from a class session, pool dive or ocean dive for whatever reason, Scuba Fusion cannot and will not be responsible for any makeup fees that may be incurred. Many diving classes are sequential. You can’t go to the ocean without first completing all of the pool sessions. Nor can Scuba Fusion or its Instructors guarantee rescheduling. Some courses are seasonal while others run once a year. We understand people are busy and that finding the time to reschedule may be difficult but If you are planning on completing a course that centers around life and death situations before that big trip to Fiji next week – you will have to show up to class or forfeit your training fees..
WE PROTECT YOUR PRIVACY
We use security measures to protect against the loss, misuse and alteration of data used by our system.
SHARING AND USAGE
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Class and ocean deposits are non refundable in the event that a cancellation or date change occurs within 7 days of the start time of class. Cancellations or date changes must occur 7 days prior to the start date of your class or scheduled Monterey ocean dives.
NO SHOWS for Monterey/Class and Pool
There are no returns for class and pool or Monterey no shows.
We ship within the continental United States only.
© Scuba Fusion Dive Center.